Aviva introduces virtual auto claims technology | Canadian Insurance

Aviva introduces virtual auto claims technology

Insurer says the technology will streamline the claims process

Aviva Canada’s personal and commercial auto insurance clients will now be able to submit photos of vehicle damage when filing claims through the newly created AvivaExpress app.

The insurer partnered with U.S.-based Snapsheet, a developer of virtual claims technology, to create the app. Images uploaded from the app are assessed by Snapsheet appraisers, who walk customers through the claims process.

Related: Aviva, ProNavigator partner on broker-branded app for Google Assistant

In a pilot project, Aviva found that the app allowed customers to settle claims 20–40% faster than through traditional channels.

“We know any claim is an upsetting experience for our customers,” Lynn Anderson, Aviva Canada’s interim chief claims officer, said in a news release. “This is why Aviva is offering AvivaExpress powered by Snapsheet—a digital and self-serve option to help customers get back to what’s important sooner.”

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